AVG can't uninstall on Windows XP

Just tried emailing GriSoft Technical Support for help, but they can't
find my license number and therefore won't give me technical support.

Granted, I'm, you know, using the Trial Version which states:

"In addition, you will have access to the AVG Technical Support team for
the duration of your Trial license."

So, where the hell is my Trial license number, so that I can get the
help I need to get this unholy program off my computer?

Walter R. Strapps wrote:
> Hi all,
>
> I'm getting nasty crashes (BSOD, fatal exceptions that won't let me
> restart etc.) from AVG. I've tried to uninstall it through both the
> annoying window that pops-up on start-up and through the Start menu, AVG
> Uninstall option, but everytime I do so, I get the following and it
> isn't uninstalled:
>
> 1 error found:
>
> RunOnceParam Undefined.
>
> I'm using Windows XP Home, and I'm incredibly frustrated.
>


--

--

Cheers,

Walter R. Strapps, Ph.D

"The sheer closeness of our two countries and the intensity of our
mutual interaction combined with the disparity between us in terms of
wealth and power--all these things guarantee there will be problems in
U.S.-Canadian relations without anybody having to do anything to
deliberately worsen the situation."

Robert L. Stanfield, Oct. 28, 1971
 >> Stay informed about: AVG can't uninstall on Windows XP 

In article <3F609A9A.5010504 RemoveThis @sentigen.com>, strapps RemoveThis @sentigen.com
says...
> Just tried emailing GriSoft Technical Support for help, but they can't
> find my license number and therefore won't give me technical support.
>
> Granted, I'm, you know, using the Trial Version which states:
>
> "In addition, you will have access to the AVG Technical Support team for
> the duration of your Trial license."
>
> So, where the hell is my Trial license number, so that I can get the
> help I need to get this unholy program off my computer?
>
You got a trial licence number in an e-mail they sent. It is the serial
number you used to install it.

Try re-installing the product then uninstalling it. Failng that, use
System Restore to roll back to a restore point before you installed AVG
then manually delete the files left behind.


--
________________________
Conor Turton
conor_turton RemoveThis @hotmail.com
ICQ:31909763
________________________
 >> Stay informed about: AVG can't uninstall on Windows XP 

Conor wrote:
> In article <3F609A9A.5010504.TakeThisOut@sentigen.com>, strapps.TakeThisOut@sentigen.com
> says...
>
>>Just tried emailing GriSoft Technical Support for help, but they can't
>>find my license number and therefore won't give me technical support.
>>
>>Granted, I'm, you know, using the Trial Version which states:
>>
>>"In addition, you will have access to the AVG Technical Support team for
>>the duration of your Trial license."
>>
>>So, where the hell is my Trial license number, so that I can get the
>>help I need to get this unholy program off my computer?
>>
>
> You got a trial licence number in an e-mail they sent. It is the serial
> number you used to install it.

Actually, the number was generated by the program, and as near as I can
determine is only supplied when you install the trial program. I
installed on another computer and used that number to get passed the
GriSoft e-mail screening. Still haven't gotten a response though. I
mean, it's only corrupted by Windows XP installation...

>
> Try re-installing the product then uninstalling it. Failng that, use
> System Restore to roll back to a restore point before you installed AVG
> then manually delete the files left behind.

Finally managed to uninstall by using the reinstallation/repair/remove
method, followed up by a jv16 purge of all things GriSoft/AVG from my
computer. Appears to be stable so far (fingers crossed).

Incidentally, I think this is a case where the cure (AVG) is worse than
the disease (viruses), at least for my computer.

Thanks for the suggestions and help.


--

Cheers,

Walter R. Strapps, Ph.D

"The sheer closeness of our two countries and the intensity of our
mutual interaction combined with the disparity between us in terms of
wealth and power--all these things guarantee there will be problems in
U.S.-Canadian relations without anybody having to do anything to
deliberately worsen the situation."

Robert L. Stanfield, Oct. 28, 1971
 >> Stay informed about: AVG can't uninstall on Windows XP 

On Thu, 11 Sep 2003 11:54:02 -0400, "Walter R. Strapps"
<strapps.RemoveThis@sentigen.com> wrote:

>Just tried emailing GriSoft Technical Support for help, but they can't
>find my license number and therefore won't give me technical support.
>
>Granted, I'm, you know, using the Trial Version which states:
>
>"In addition, you will have access to the AVG Technical Support team for
>the duration of your Trial license."
>
>So, where the hell is my Trial license number, so that I can get the
>help I need to get this unholy program off my computer?

Run the install program for AVG again and it will give you an
uninstall option and uninstall clean. Had this same issue with a few
of my clients utilizing AVG 7 trial.
 >> Stay informed about: AVG can't uninstall on Windows XP 

It's Easy. A:\> FORMAT C:


On Thu, 11 Sep 2003 11:42:28 -0700, "Bad Dog" <Bad.Dog DeleteThis @mailcan.com>
wrote:

>Walter R. Strapps wrote:
>> Hi all,
>>
>> I'm getting nasty crashes (BSOD, fatal exceptions that won't let me
>> restart etc.) from AVG. I've tried to uninstall it through both the
>> annoying window that pops-up on start-up and through the Start menu, AVG
>> Uninstall option, but everytime I do so, I get the following and it
>> isn't uninstalled:
>>
>> 1 error found:
>>
>> RunOnceParam Undefined.
>>
>> I'm using Windows XP Home, and I'm incredibly frustrated.
>
>Did you try control panel ad and remove programs? If that don't work use
>jv16 Power Tools.
>
 >> Stay informed about: AVG can't uninstall on Windows XP 

I had this problem. Restart your PC, stop all AVG tasks. Delete files from
AVG folder, run a reg cleaner and restart and problem is solved.

--

Remove SPAM to reply
Victoria Concordia Crescit

"Walter R. Strapps" <strapps DeleteThis @sentigen.com> wrote in message
news:3F60945C.4020104@sentigen.com...
> Hi all,
>
> I'm getting nasty crashes (BSOD, fatal exceptions that won't let me
> restart etc.) from AVG. I've tried to uninstall it through both the
> annoying window that pops-up on start-up and through the Start menu, AVG
> Uninstall option, but everytime I do so, I get the following and it
> isn't uninstalled:
>
> 1 error found:
>
> RunOnceParam Undefined.
>
> I'm using Windows XP Home, and I'm incredibly frustrated.
>
> --
>
> Cheers,
>
> Walter R. Strapps, Ph.D
>
> "The sheer closeness of our two countries and the intensity of our
> mutual interaction combined with the disparity between us in terms of
> wealth and power--all these things guarantee there will be problems in
> U.S.-Canadian relations without anybody having to do anything to
> deliberately worsen the situation."
>
> Robert L. Stanfield, Oct. 28, 1971
>
 >> Stay informed about: AVG can't uninstall on Windows XP