Anyone having trouble downloading from Computer Associates

Hey Heather; how the heck are you? Thanks for seeing this. I'm having a
mess, and this is unusual for CA. It's a complete puzzle so far.
I renewed last night (my 3'rd with them ) and got the new codes, which
I'm holding off for the next several days to wait for my expiration date
as they suggest. I have version 6.1.7.0.
After I renewed and got the codes, I noticed the new version was
available 6.2.0.28. I went in through the login/order history/download
path and tried downloading the new version. At 35% I got an intercept
telling me that the server had reset and that the program couldn't be
downloaded. Tried doing it several times with the same result. I'm
assuming it's THEIR server and not Earthlink's that's resetting as
everything else is normal.
This morning I tried to access again and it did the same thing; only
this time I'm getting an intercept on their site that says I have
cookies disabled. As far as I know,( I checked it visually) my setting
in IE 6.0 privacy is the default (medium) which has always worked for
everything before.
Waiting for CA to answer me now. I sure hope it's them and not anything
on my end!!
Good to hear from you again Heather. Hope all is well with you these
days.
Dudley
"Heather" <janesmith60 RemoveThis @hotmail.com> wrote in message
news:2hetscFc2mqcU1@uni-berlin.de...
> Hi Dudley......long time no see!! I also use EZ Trust and had no
problems
> downloading it last week. I will admit that their website is
atrocious tho.
>
> Hopefully someone from CA is reading this and will do something about
it. I
> seem to go round and round in circles any time I need something on
there.
>
> I always use "Save" when downloading programs......and then open them
from
> my Download Folder......for two reasons. One, it is faster, I
> think.......but more importantly, if my WinME doesn't like the new
update,
> then I can remove it, do a System Restore and go back to the original
one.
>
> The download is 4.12 meg.......so doubt I could send it to you. But I
will
> find the page I downloaded from and paste it here......assuming I can
find
> it again, grin. OK......it is in the Knowledge Center.....ask Sammy
for
> 6.2.
>
> Heather (Figueroa)
>
> "Dudley Henriques" <dhenriques RemoveThis @nowhere.net> wrote in message
> news:76rsc.31508$KE6.4477@newsread3.news.atl.earthlink.net...
> > I've renewed my EZAnti Virus and am trying to download the new
version
> > from their site. I'm using all their suggested path for doing this.
I'm
> > consistently getting 35% of the download and then an intercept
telling
> > me that the server has reset and the program can't be downloaded.
I'm
> > also getting an intermittent error message on the CA site that says
> > cookies are disabled. Mt cookie settings are medium, which has
always
> > been adequate with no failures. I even tried changing their site to
> > "accept all cookies" and I still can't download.
> > Can anyone with EZAntiVirus shed some light on this issue for me? I
have
> > an email into their support and am waiting for an answer.
> > Thank you very much
> > Dudley
> >
> >
>
>
 >> Stay informed about: Anyone having trouble downloading from Computer Associates 

<<<I'm using all their suggested path for doing this. I'm consistently
getting 35% of the download and then an intercept telling me that the server
has reset and the program can't be downloaded. >>>

Hi Dudley,

I just tested the main download server and everything checks out OK. Are
you able to download OK from other FTP servers?

Try the link again: ftp://ftpez.ca.com/pub/myeTrust/apps/EZAntivirus.exe

Try right click > save target as...
 >> Stay informed about: Anyone having trouble downloading from Computer Associates 

Hola.....grin. I downloaded it via the same path you are attempting. And I
have had it for 3 or 4 years as well. I really think they ought to make
their website less intricate, for lack of a better word. I do have
support/sales addresses but they are for Canada......

Hang in there, try James' link and download it as a "Save" and hold onto it
until 6.1 expires.......then the fun begins trying to put the serial numbers
in.....grin. I have to walk my brother-in-law thru that every time. It is
an s.o.b. to do.

All is well now.....last year was not. We are leaving for Scotland and
England in two weeks. Trip of a lifetime for us......to see my ancestral
home and stomping grounds (circa 1800). Also meeting up with some genealogy
friends in the south of England. I am totally unorganized as usual. (G)

Good luck on the download.....it should work. Perhaps it has something to
do with your ISP.....who knows. But I find that the CAI sales/support
people there are pretty good.

And likewise....I hope all is well with you and your family.

Cheers.....Heather


"Dudley Henriques" <dhenriques DeleteThis @nowhere.net> wrote in message
news:sArsc.31543$KE6.7698@newsread3.news.atl.earthlink.net...
> Hey Heather; how the heck are you? Thanks for seeing this. I'm having a
> mess, and this is unusual for CA. It's a complete puzzle so far.
> I renewed last night (my 3'rd with them ) and got the new codes, which
> I'm holding off for the next several days to wait for my expiration date
> as they suggest. I have version 6.1.7.0.
> After I renewed and got the codes, I noticed the new version was
> available 6.2.0.28. I went in through the login/order history/download
> path and tried downloading the new version. At 35% I got an intercept
> telling me that the server had reset and that the program couldn't be
> downloaded. Tried doing it several times with the same result. I'm
> assuming it's THEIR server and not Earthlink's that's resetting as
> everything else is normal.
> This morning I tried to access again and it did the same thing; only
> this time I'm getting an intercept on their site that says I have
> cookies disabled. As far as I know,( I checked it visually) my setting
> in IE 6.0 privacy is the default (medium) which has always worked for
> everything before.
> Waiting for CA to answer me now. I sure hope it's them and not anything
> on my end!!
> Good to hear from you again Heather. Hope all is well with you these
> days.
> Dudley
> "Heather" <janesmith60 DeleteThis @hotmail.com> wrote in message
> news:2hetscFc2mqcU1@uni-berlin.de...
> > Hi Dudley......long time no see!! I also use EZ Trust and had no
> problems
> > downloading it last week. I will admit that their website is
> atrocious tho.
> >
> > Hopefully someone from CA is reading this and will do something about
> it. I
> > seem to go round and round in circles any time I need something on
> there.
> >
> > I always use "Save" when downloading programs......and then open them
> from
> > my Download Folder......for two reasons. One, it is faster, I
> > think.......but more importantly, if my WinME doesn't like the new
> update,
> > then I can remove it, do a System Restore and go back to the original
> one.
> >
> > The download is 4.12 meg.......so doubt I could send it to you. But I
> will
> > find the page I downloaded from and paste it here......assuming I can
> find
> > it again, grin. OK......it is in the Knowledge Center.....ask Sammy
> for
> > 6.2.
> >
> > Heather (Figueroa)
> >
> > "Dudley Henriques" <dhenriques DeleteThis @nowhere.net> wrote in message
> > news:76rsc.31508$KE6.4477@newsread3.news.atl.earthlink.net...
> > > I've renewed my EZAnti Virus and am trying to download the new
> version
> > > from their site. I'm using all their suggested path for doing this.
> I'm
> > > consistently getting 35% of the download and then an intercept
> telling
> > > me that the server has reset and the program can't be downloaded.
> I'm
> > > also getting an intermittent error message on the CA site that says
> > > cookies are disabled. Mt cookie settings are medium, which has
> always
> > > been adequate with no failures. I even tried changing their site to
> > > "accept all cookies" and I still can't download.
> > > Can anyone with EZAntiVirus shed some light on this issue for me? I
> have
> > > an email into their support and am waiting for an answer.
> > > Thank you very much
> > > Dudley
> > >
> > >
> >
> >
>
>
 >> Stay informed about: Anyone having trouble downloading from Computer Associates 

"James C." <JC.DeleteThis@jac2598.com> wrote in message
news:2hf07nFc1obgU1@uni-berlin.de...
> <<<I'm using all their suggested path for doing this. I'm consistently
> getting 35% of the download and then an intercept telling me that the
server
> has reset and the program can't be downloaded. >>>
>
> Hi Dudley,
>
> I just tested the main download server and everything checks out OK. Are
> you able to download OK from other FTP servers?
>
> Try the link again: ftp://ftpez.ca.com/pub/myeTrust/apps/EZAntivirus.exe
>
> Try right click > save target as...

Hi James.....I tried the link and it seemed to be fine....I didn't download
it tho.

But what is "try right click > save target as"??? Having a blonde day......

Heather
>
>
 >> Stay informed about: Anyone having trouble downloading from Computer Associates 

Hi James.
Just tried your link. Same thing happened; 35% then a server reset.
Could this be MY Earthlink server perhaps? I'm going to try and download
something from another site and see what happens.
Dudley
"James C." <JC.DeleteThis@jac2598.com> wrote in message
news:2hf07nFc1obgU1@uni-berlin.de...
> <<<I'm using all their suggested path for doing this. I'm consistently
> getting 35% of the download and then an intercept telling me that the
server
> has reset and the program can't be downloaded. >>>
>
> Hi Dudley,
>
> I just tested the main download server and everything checks out OK.
Are
> you able to download OK from other FTP servers?
>
> Try the link again:
ftp://ftpez.ca.com/pub/myeTrust/apps/EZAntivirus.exe
>
> Try right click > save target as...
>
>
 >> Stay informed about: Anyone having trouble downloading from Computer Associates 

Update;
I tried another site. (getrite) about the same size download. Everything
went through without a problem. Must be the CA site!
Dudley
"James C." <JC DeleteThis @jac2598.com> wrote in message
news:2hf07nFc1obgU1@uni-berlin.de...
> <<<I'm using all their suggested path for doing this. I'm consistently
> getting 35% of the download and then an intercept telling me that the
server
> has reset and the program can't be downloaded. >>>
>
> Hi Dudley,
>
> I just tested the main download server and everything checks out OK.
Are
> you able to download OK from other FTP servers?
>
> Try the link again:
ftp://ftpez.ca.com/pub/myeTrust/apps/EZAntivirus.exe
>
> Try right click > save target as...
>
>
 >> Stay informed about: Anyone having trouble downloading from Computer Associates 

Update;
I tried another site. (getrite) about the same size download. Everything
went through without a problem. Must be the CA site!
Dudley

Dudley,

Was this also an FTP site? If not, then this wasn't an accurate test. So
far there have been 3 differe people, 3 different locations, 3 different
ISP's - 2 can download 1 cannot. It very well could be Earthlink and how
they handle FTP transfers. Have you been using Earthlink since your last
download?

-James
 >> Stay informed about: Anyone having trouble downloading from Computer Associates 

I just picked getright out of the blue to test if it would download. I
believe it's an FTP site but I don't know how to check that. The path
was www.get-right.com/
/free trial version/DOWNLOAD (above the mirrors)
It downloaded perfectly. I've not had prior trouble with anything until
the CA issue last night. Earthlink shows no system problems.
How can I check if something is file transfer protocol?
Dudley


"James C." <JC.RemoveThis@jac2598.com> wrote in message
news:2hf4fjFc85fiU1@uni-berlin.de...
> Update;
> I tried another site. (getrite) about the same size download.
Everything
> went through without a problem. Must be the CA site!
> Dudley
>
> Dudley,
>
> Was this also an FTP site? If not, then this wasn't an accurate test.
So
> far there have been 3 differe people, 3 different locations, 3
different
> ISP's - 2 can download 1 cannot. It very well could be Earthlink and
how
> they handle FTP transfers. Have you been using Earthlink since your
last
> download?
>
> -James
>
>
 >> Stay informed about: Anyone having trouble downloading from Computer Associates 

> I just picked getright out of the blue to test if it would download. I
> believe it's an FTP site but I don't know how to check that. The path
> was www.get-right.com/
> /free trial version/DOWNLOAD (above the mirrors)
> It downloaded perfectly. I've not had prior trouble with anything until
> the CA issue last night. Earthlink shows no system problems.
> How can I check if something is file transfer protocol?
> Dudley

I just took a look at these URL's, they are all HTTP, none are FTP. You can
just take a look at the full URL to determine if it is FTP (File Transfer
Protocol) or HTTP.

I'd suggest contacting Earthlink directly, we've had situations with users
experiencing downloading problems in the past and it's all due to the way
their ISP handles FTP traffic. The CA download servers are distributed
globally, so you'll always download from the server closest to you.
 >> Stay informed about: Anyone having trouble downloading from Computer Associates 

Update )
I just checked Earthlink's support site. They DO have a maintainence
warning for Pa (my state) for 5/24 that says there might be disconnects.
COULD BE!!!!! ))
Dudley
"Dudley Henriques" <dhenriques RemoveThis @nowhere.net> wrote in message
news:89tsc.31625$KE6.23170@newsread3.news.atl.earthlink.net...
> I just picked getright out of the blue to test if it would download. I
> believe it's an FTP site but I don't know how to check that. The path
> was www.get-right.com/
> /free trial version/DOWNLOAD (above the mirrors)
> It downloaded perfectly. I've not had prior trouble with anything
until
> the CA issue last night. Earthlink shows no system problems.
> How can I check if something is file transfer protocol?
> Dudley
>
>
> "James C." <JC RemoveThis @jac2598.com> wrote in message
> news:2hf4fjFc85fiU1@uni-berlin.de...
> > Update;
> > I tried another site. (getrite) about the same size download.
> Everything
> > went through without a problem. Must be the CA site!
> > Dudley
> >
> > Dudley,
> >
> > Was this also an FTP site? If not, then this wasn't an accurate
test.
> So
> > far there have been 3 differe people, 3 different locations, 3
> different
> > ISP's - 2 can download 1 cannot. It very well could be Earthlink
and
> how
> > they handle FTP transfers. Have you been using Earthlink since your
> last
> > download?
> >
> > -James
> >
> >
>
>
 >> Stay informed about: Anyone having trouble downloading from Computer Associates 

Many thanks. I'm playing with it. If it's Earthlink, they should have it
fixed by tomorrow. Thanks for the FTP tip also.
Dudley
"James C." <JC.DeleteThis@jac2598.com> wrote in message
news:2hf97bFbnjm3U1@uni-berlin.de...
> > I just picked getright out of the blue to test if it would download.
I
> > believe it's an FTP site but I don't know how to check that. The
path
> > was www.get-right.com/
> > /free trial version/DOWNLOAD (above the mirrors)
> > It downloaded perfectly. I've not had prior trouble with anything
until
> > the CA issue last night. Earthlink shows no system problems.
> > How can I check if something is file transfer protocol?
> > Dudley
>
> I just took a look at these URL's, they are all HTTP, none are FTP.
You can
> just take a look at the full URL to determine if it is FTP (File
Transfer
> Protocol) or HTTP.
>
> I'd suggest contacting Earthlink directly, we've had situations with
users
> experiencing downloading problems in the past and it's all due to the
way
> their ISP handles FTP traffic. The CA download servers are
distributed
> globally, so you'll always download from the server closest to you.
>
>
 >> Stay informed about: Anyone having trouble downloading from Computer Associates 

What's puzzling is that I've changed absolutely nothing in the settings
that would have changed my configuration. Oh well, perhaps Earthlink's
maintenance message is involved somehow. Anyway, have a great trip and
look out for Nessie!!!
DH
"Heather" <janesmith60.RemoveThis@hotmail.com> wrote in message
news:2hf7avFbnk3lU1@uni-berlin.de...
> AHA!! I guessed right.......figured it might be your ISP coz the rest
of us
> were getting the download OK......
>
> Now have fun configuring it.....there are a few new things added. (G)
Feel
> free to ask questions on this n.g.......OK??
>
> Cheers......Heather
>
> "Dudley Henriques" <dhenriques.RemoveThis@nowhere.net> wrote in message
> news:Xgtsc.31635$KE6.3999@newsread3.news.atl.earthlink.net...
> > Update )
> > I just checked Earthlink's support site. They DO have a maintainence
> > warning for Pa (my state) for 5/24 that says there might be
disconnects.
> > COULD BE!!!!! ))
> > Dudley
> > "Dudley Henriques" <dhenriques.RemoveThis@nowhere.net> wrote in message
> > news:89tsc.31625$KE6.23170@newsread3.news.atl.earthlink.net...
> > > I just picked getright out of the blue to test if it would
download. I
> > > believe it's an FTP site but I don't know how to check that. The
path
> > > was www.get-right.com/
> > > /free trial version/DOWNLOAD (above the mirrors)
> > > It downloaded perfectly. I've not had prior trouble with anything
> > until
> > > the CA issue last night. Earthlink shows no system problems.
> > > How can I check if something is file transfer protocol?
> > > Dudley
> > >
> > >
> > > "James C." <JC.RemoveThis@jac2598.com> wrote in message
> > > news:2hf4fjFc85fiU1@uni-berlin.de...
> > > > Update;
> > > > I tried another site. (getrite) about the same size download.
> > > Everything
> > > > went through without a problem. Must be the CA site!
> > > > Dudley
> > > >
> > > > Dudley,
> > > >
> > > > Was this also an FTP site? If not, then this wasn't an accurate
> > test.
> > > So
> > > > far there have been 3 differe people, 3 different locations, 3
> > > different
> > > > ISP's - 2 can download 1 cannot. It very well could be
Earthlink
> > and
> > > how
> > > > they handle FTP transfers. Have you been using Earthlink since
your
> > > last
> > > > download?
> > > >
> > > > -James
> > > >
> > > >
> > >
> > >
> >
> >
>
>
 >> Stay informed about: Anyone having trouble downloading from Computer Associates 

Grin.....not going near Nessie's Loch. But will be near Lockerbie and
staying in the house that my Bowness ancestor lived in about 1790. The
present owner is as crazy as I am, so look out Scotland!! His wife says she
will pretend she doesn't know Bob and I.....lol.

Cheers.....Heather

"Dudley Henriques" <dhenriques.TakeThisOut@nowhere.net> wrote in message
news:2nusc.24904$zO3.23918@newsread2.news.atl.earthlink.net...
> What's puzzling is that I've changed absolutely nothing in the settings
> that would have changed my configuration. Oh well, perhaps Earthlink's
> maintenance message is involved somehow. Anyway, have a great trip and
> look out for Nessie!!!
> DH
> "Heather" <janesmith60.TakeThisOut@hotmail.com> wrote in message
> news:2hf7avFbnk3lU1@uni-berlin.de...
> > AHA!! I guessed right.......figured it might be your ISP coz the rest
> of us
> > were getting the download OK......
> >
> > Now have fun configuring it.....there are a few new things added. (G)
> Feel
> > free to ask questions on this n.g.......OK??
> >
> > Cheers......Heather
> >
> > "Dudley Henriques" <dhenriques.TakeThisOut@nowhere.net> wrote in message
> > news:Xgtsc.31635$KE6.3999@newsread3.news.atl.earthlink.net...
> > > Update )
> > > I just checked Earthlink's support site. They DO have a maintainence
> > > warning for Pa (my state) for 5/24 that says there might be
> disconnects.
> > > COULD BE!!!!! ))
> > > Dudley
> > > "Dudley Henriques" <dhenriques.TakeThisOut@nowhere.net> wrote in message
> > > news:89tsc.31625$KE6.23170@newsread3.news.atl.earthlink.net...
> > > > I just picked getright out of the blue to test if it would
> download. I
> > > > believe it's an FTP site but I don't know how to check that. The
> path
> > > > was www.get-right.com/
> > > > /free trial version/DOWNLOAD (above the mirrors)
> > > > It downloaded perfectly. I've not had prior trouble with anything
> > > until
> > > > the CA issue last night. Earthlink shows no system problems.
> > > > How can I check if something is file transfer protocol?
> > > > Dudley
> > > >
> > > >
> > > > "James C." <JC.TakeThisOut@jac2598.com> wrote in message
> > > > news:2hf4fjFc85fiU1@uni-berlin.de...
> > > > > Update;
> > > > > I tried another site. (getrite) about the same size download.
> > > > Everything
> > > > > went through without a problem. Must be the CA site!
> > > > > Dudley
> > > > >
> > > > > Dudley,
> > > > >
> > > > > Was this also an FTP site? If not, then this wasn't an accurate
> > > test.
> > > > So
> > > > > far there have been 3 differe people, 3 different locations, 3
> > > > different
> > > > > ISP's - 2 can download 1 cannot. It very well could be
> Earthlink
> > > and
> > > > how
> > > > > they handle FTP transfers. Have you been using Earthlink since
> your
> > > > last
> > > > > download?
> > > > >
> > > > > -James
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
 >> Stay informed about: Anyone having trouble downloading from Computer Associates