how Norton lost a customer

External Since: May 16, 2007 Posts: 1

Sometimes a business practice just makes you shake your head.

Norton antivirus on my PC was telling me I needed to renew, so I
clicked OK and paid up. My wife's laptop also was complaining, so I
started to renew its license but Norton wanted to charge full price,
not the renew price. We bought that laptop about a year ago and it
came with Norton. I thought we owned the software, they must consider
it a year demo.

Anyway, I figured if I have to pay full price, I may as well look at
competitors. With the help of searching this group, I settled on
NOD32. Very nice, I'll switch my PC to NOD32 next year.

So, instead of me renewing two Norton licenses a year without giving
it much thought, I'll be renewing none all because Norton stupidly
considered my copy of their product a demo.

External Since: Aug 05, 2005 Posts: 424

e80z.RemoveThis@hotmail.com wrote:

> So, instead of me renewing two Norton licenses ...

When I'm sufficiently motivated to renew the NAV 2002 on the systems I
administer, I simply un-install and re-instal NAV 2002 and then update
it via LiveUpdate. And I don't pay a cent to Symantec.

How about that!

> because Norton stupidly considered my copy of their product a demo.

AV software is becoming as irrelavant as firewall software.

I haven't seen a virus on any of the dozen systems I look after in
years. In fact, I'm not sure that any of them have ever been
infected.

The only systems that I've seen malware on were on an NT-4 and a 2K
server, but that was like 5 years ago. And AV software didn't protect
them from infection.