eTrust EZ Antivirus Help Needed

Heather,
Thanks for asking
Yes, I do have a question. Why isn't EZ AV completing ANY scans?
Since I installed EZ AV I have not had one scan complete. Looking at the
log file each day, the entries are always the same: :... scan incomplete"
"... unable to open file - not scanned," or "... unsupported file format -
scan aborted." None of the files on my PC get scanned, ever! I am stumped
as to why this is happening.

If you can shed any light on this challenge, I sure would appreciate it!

TIA!

-- Dave

"Heather" <janesmith60 RemoveThis @hotmail.com> wrote in message
news:2qbvepFu4jdqU1@uni-berlin.de...
> Same as I am using.....do you have a question?
>
> Heather
> "Dave" <cleso RemoveThis @hotmail.com> wrote in message
> news:7K-dnXu43fSHLd3cRVn-jg@comcast.com...
> > Greetings!
> > I am using Computer Associates eTrust EZ Antivirus version 6.1.9.7
Engine
> > Version 11.6.0.0.
> > Does this group cover that product, or should I look elsewhere?
> >
> > Thanks!
> >
> > -- Dave
> >
> >
>
>
 >> Stay informed about: eTrust EZ Antivirus Help Needed 

You are welcome, grin. I don't have the problems you seem to be incurring.
Of course there are always ones that are in use that can't be scanned, but
mine all complete. I do have an address that I got from the website and
they were quick to answer my queries.....try there. Forget *Sammy*.

As I am in Canada, I have the following general address.....you might as
well try it. ez_avsupport.DeleteThis@ca.com

Cheers....Heather

"Dave" <cleso.DeleteThis@hotmail.com> wrote in message
news:z-GdnSSd4s-QbN3cRVn-tQ@comcast.com...
> Heather,
> Thanks for asking
> Yes, I do have a question. Why isn't EZ AV completing ANY scans?
> Since I installed EZ AV I have not had one scan complete. Looking at the
> log file each day, the entries are always the same: :... scan incomplete"
> "... unable to open file - not scanned," or "... unsupported file format -
> scan aborted." None of the files on my PC get scanned, ever! I am
stumped
> as to why this is happening.
>
> If you can shed any light on this challenge, I sure would appreciate it!
>
> TIA!
>
> -- Dave
>
> "Heather" <janesmith60.DeleteThis@hotmail.com> wrote in message
> news:2qbvepFu4jdqU1@uni-berlin.de...
> > Same as I am using.....do you have a question?
> >
> > Heather
> > "Dave" <cleso.DeleteThis@hotmail.com> wrote in message
> > news:7K-dnXu43fSHLd3cRVn-jg@comcast.com...
> > > Greetings!
> > > I am using Computer Associates eTrust EZ Antivirus version 6.1.9.7
> Engine
> > > Version 11.6.0.0.
> > > Does this group cover that product, or should I look elsewhere?
> > >
> > > Thanks!
> > >
> > > -- Dave
> > >
> > >
> >
> >
>
>
 >> Stay informed about: eTrust EZ Antivirus Help Needed