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What to do if Norton will not delete or quarantine?

  
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chris

External


Since: Aug 06, 2003
Posts: 5



(Msg. 1) Posted: Wed Aug 06, 2003 1:55 am
Post subject: What to do if Norton will not delete or quarantine?
Archived from groups: alt>comp>virus (more info?)
I have just got a virus stopped by Norton. Norton could not Repair,
Quarantine or Delete it. Norton then said if it was left where it was it
would not spread. Am I safe? What is it? Can I delete it myself? Norton told
me the file was: Temp internet/content IE5/31w73xox/scri.js
Can I still delete my temp internet files safely?
Any advice please. Chris

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Tim H.

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Since: Aug 06, 2003
Posts: 87



(Msg. 2) Posted: Wed Aug 06, 2003 8:02 am
Post subject: Re: What to do if Norton will not delete or quarantine? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Hello,

"chris" <cris.ebbs.DeleteThis@nospambtopenworld.com> wrote in message
news:bgpn5q$60q$1@titan.btinternet.com...
> I have just got a virus stopped by Norton. Norton could not Repair,
> Quarantine or Delete it. Norton then said if it was left where it was it
> would not spread. Am I safe? What is it? Can I delete it myself? Norton
told
> me the file was: Temp internet/content IE5/31w73xox/scri.js
> Can I still delete my temp internet files safely?
> Any advice please. Chris

Generally when you get this type of message, it's not something to be
alarmed about. However, if you're already infected with the virus then yes,
be alarmed!

What's happening is that the Temporary Internet Files folder is in use by
IE. So, when NAV pops up and finds a virus in a particular file, it will try
and take ownership of it. Since IE has control of the file(s), NAV will
whine like a 2-year old because IE isn't sharing (allowing it to be
quarantined/deleted).

What to do? Just empty Temporary Internet Files and be on your way!

-Tim


>
>

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chris

External


Since: Aug 06, 2003
Posts: 5



(Msg. 3) Posted: Wed Aug 06, 2003 1:32 pm
Post subject: Re: What to do if Norton will not delete or quarantine? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Thanks a load Tim. Done as you suggested and am now a happy
bunny........................for now!
Much appreciated. Chris


"Tim H." <tekphobia DeleteThis @comcast.net> wrote in message
news:SC2Ya.77852$YN5.59153@sccrnsc01...
> Hello,
>
> "chris" <cris.ebbs DeleteThis @nospambtopenworld.com> wrote in message
> news:bgpn5q$60q$1@titan.btinternet.com...
> > I have just got a virus stopped by Norton. Norton could not Repair,
> > Quarantine or Delete it. Norton then said if it was left where it was it
> > would not spread. Am I safe? What is it? Can I delete it myself? Norton
> told
> > me the file was: Temp internet/content IE5/31w73xox/scri.js
> > Can I still delete my temp internet files safely?
> > Any advice please. Chris
>
> Generally when you get this type of message, it's not something to be
> alarmed about. However, if you're already infected with the virus then
yes,
> be alarmed!
>
> What's happening is that the Temporary Internet Files folder is in use by
> IE. So, when NAV pops up and finds a virus in a particular file, it will
try
> and take ownership of it. Since IE has control of the file(s), NAV will
> whine like a 2-year old because IE isn't sharing (allowing it to be
> quarantined/deleted).
>
> What to do? Just empty Temporary Internet Files and be on your way!
>
> -Tim
>
>
> >
> >
>
>
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Oh Well

External


Since: Aug 08, 2003
Posts: 4



(Msg. 4) Posted: Fri Aug 08, 2003 9:57 pm
Post subject: Re: What to do if Norton will not delete or quarantine? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
chris <cris.ebbs.DeleteThis@nospambtopenworld.com> wrote in message news:bgr00q$qmv$1@sparta.btinternet.com...
| Thanks a load Tim. Done as you suggested and am now a happy
| bunny........................for now!
| Much appreciated. Chris

One thing to watch, depending on how you got rid of it a delete command does not delete anything and if sometime sooner rather than later you try to recover some other lost file using say Norton it might be possible to recover your virus as well. Not too likely but watch for it.

Luck!
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