Trend Micro Internet Security Pro

Now waiting 49 minutes and still no support rep. that is to be here
"shortly", that is in their support CHAT room of Trend Micro.

Support is terrible.

"Ritter 197" <Ritter197 DeleteThis @comcast.net> wrote in message
news:Xfqdnc9VUozDRvzanZ2dnUVZ_vCknZ2d@comcast.com...
> I am trying to get to their CHAT support. I am connected at 8 PM, waiting
> now 25 minutes and the service rep who is to come on "shortly" is still
> not there.
>
> Their support is for the birds.Both by phone and chat and e-mail.
>
> "Ritter 197" <Ritter197 DeleteThis @comcast.net> wrote in message
> news:q-ednXymv60iK_zanZ2dnUVZ_ternZ2d@comcast.com...
>> I installed the above program but it keeps on bringing up a message, that
>> a computer wants to sign on to my computer.
>>
>> I checked the ID and it is indeed my own computer which is connected to a
>> D-link router. I have checked ion the Trend Micro page that comes up
>> again and again, that it is a TRUSTED computer and it is supposedly not
>> to come up again with a warning for this computer, but it does.
>>
>> Have any of you experience this too with the Trend Micro Internet
>> Security PRO ?
>>
>> It is very annoying.
>
 >> Stay informed about: Trend Micro Internet Security Pro 

The last update:

I waited 1 hour 20 minutes. Not ever a note how much longer to wait for a
techie to "come shortly to the session", always connected with an ID session
# but no support at all.

I would NOT recommend Trend Micro after these experiences. Consumer reports
is way wrong in giving them a #1 spot in their current issue.

Real live experiences do NOT support that at all.




"Ritter 197" <Ritter197.TakeThisOut@comcast.net> wrote in message
news:yJ-dnYuQg8_ifPzanZ2dnUVZ_uWlnZ2d@comcast.com...
> Now waiting 49 minutes and still no support rep. that is to be here
> "shortly", that is in their support CHAT room of Trend Micro.
>
> Support is terrible.
>
> "Ritter 197" <Ritter197.TakeThisOut@comcast.net> wrote in message
> news:Xfqdnc9VUozDRvzanZ2dnUVZ_vCknZ2d@comcast.com...
>> I am trying to get to their CHAT support. I am connected at 8 PM, waiting
>> now 25 minutes and the service rep who is to come on "shortly" is still
>> not there.
>>
>> Their support is for the birds.Both by phone and chat and e-mail.
>>
>> "Ritter 197" <Ritter197.TakeThisOut@comcast.net> wrote in message
>> news:q-ednXymv60iK_zanZ2dnUVZ_ternZ2d@comcast.com...
>>> I installed the above program but it keeps on bringing up a message,
>>> that a computer wants to sign on to my computer.
>>>
>>> I checked the ID and it is indeed my own computer which is connected to
>>> a D-link router. I have checked ion the Trend Micro page that comes up
>>> again and again, that it is a TRUSTED computer and it is supposedly not
>>> to come up again with a warning for this computer, but it does.
>>>
>>> Have any of you experience this too with the Trend Micro Internet
>>> Security PRO ?
>>>
>>> It is very annoying.
>>
 >> Stay informed about: Trend Micro Internet Security Pro 

Just installed TM IS2008. SO far, so good.

"Ritter 197" <Ritter197 DeleteThis @comcast.net> wrote in message
news:csWdnXNMv8QX5__anZ2dnUVZ_jKdnZ2d@comcast.com...
> The last update:
>
> I waited 1 hour 20 minutes. Not ever a note how much longer to wait for a
> techie to "come shortly to the session", always connected with an ID
> session # but no support at all.
>
> I would NOT recommend Trend Micro after these experiences. Consumer
> reports is way wrong in giving them a #1 spot in their current issue.
>
> Real live experiences do NOT support that at all.
>
>
>
>
> "Ritter 197" <Ritter197 DeleteThis @comcast.net> wrote in message
> news:yJ-dnYuQg8_ifPzanZ2dnUVZ_uWlnZ2d@comcast.com...
>> Now waiting 49 minutes and still no support rep. that is to be here
>> "shortly", that is in their support CHAT room of Trend Micro.
>>
>> Support is terrible.
>>
>> "Ritter 197" <Ritter197 DeleteThis @comcast.net> wrote in message
>> news:Xfqdnc9VUozDRvzanZ2dnUVZ_vCknZ2d@comcast.com...
>>> I am trying to get to their CHAT support. I am connected at 8 PM,
>>> waiting now 25 minutes and the service rep who is to come on "shortly"
>>> is still not there.
>>>
>>> Their support is for the birds.Both by phone and chat and e-mail.
>>>
>>> "Ritter 197" <Ritter197 DeleteThis @comcast.net> wrote in message
>>> news:q-ednXymv60iK_zanZ2dnUVZ_ternZ2d@comcast.com...
>>>> I installed the above program but it keeps on bringing up a message,
>>>> that a computer wants to sign on to my computer.
>>>>
>>>> I checked the ID and it is indeed my own computer which is connected to
>>>> a D-link router. I have checked ion the Trend Micro page that comes up
>>>> again and again, that it is a TRUSTED computer and it is supposedly not
>>>> to come up again with a warning for this computer, but it does.
>>>>
>>>> Have any of you experience this too with the Trend Micro Internet
>>>> Security PRO ?
>>>>
>>>> It is very annoying.
>>>
 >> Stay informed about: Trend Micro Internet Security Pro