Spyware.Dotcomtoolbar - Advice appreciated

I'd be grateful for advice, or a direction to where I could get it. My
Norton has detected 2 x 'Spyware.Dotcomtoolbar' on my system, but when I try
to delete them I just keep getting advised to go to the Symantec site for
further advice. Symantec advises to delete them and also delete from
registry, so I go through a full system scan again, and then delete, but it
still doesn't delete, and I'm advised to go to Symantec again (going round
in circles). The Symantec site does advise to also delete from the
registry, which I've done, but a scan just reveals the risk files are still
on my system? Any advice?

Thanks in advance
Paul B.

Paul Beaty wrote:
> I'd be grateful for advice, or a direction to where I could get it. My
> Norton has detected 2 x 'Spyware.Dotcomtoolbar' on my system, but when I try
> to delete them I just keep getting advised to go to the Symantec site for
> further advice. Symantec advises to delete them and also delete from
> registry, so I go through a full system scan again, and then delete, but it
> still doesn't delete, and I'm advised to go to Symantec again (going round
> in circles). The Symantec site does advise to also delete from the
> registry, which I've done, but a scan just reveals the risk files are still
> on my system? Any advice?
>
> Thanks in advance
> Paul B.
>
>
Have you tried rebooting after deleting them from your registry. Even
if you delete them from your registry, if you don't reboot, then the
system may still be using them, so you could reboot or if you know the
process name, then you could kill procss. If rebooting doesn't help,
then try scanning in safemode. If that doesn't help, then try
housecall.trendmicro.com

--
William

If it don't work, hit it.
If it still doesn't work, kick it.
If it works after hitting it and kicking it, then it doesn't matter if
hitting it or kicking it helped, what's important is it worked.