NOD32 error message

I hope someone here is familiar enough with NOD32, v. 2.0, to offer
some help. I haven't been using it very long, having just replaced
Kaspersky AV with it.

I received an attached Word document via e-mail from a trusted source.
I don't believe it contains a virus as the source is very dependable
about virus prorection. I get the message, "The anti-virus has
reported an error, the file cannot be checked for viruses", when I
try to open the document. I really need this document and NOD will
not allow me access because of this error.

I have tried disabling NOD, but I still get the same error. Corrupt
document? Wrong Setting? Any ideas?

BTW, it is possible that the document is password protected and that
may be the cause. ????

I have sent an e-mail to support but suspect I won't get a reply
before next week.

I have also tried a search for this problem and got two hits with
relatively long threads, unfortunately written in Russian. (

Thanks,

cb