McAfee Gold Support - Bollocks! Anyone Assist Please?

Hi all

Am I a technophobe or is this normal:

Call the "Gold Support" hotline and wait - queue for half an hour and hang
up.
Call the "Gold Support" hotline and select the call back service - try to
enter contact number to be told "Sorry please hang up" having gone through
the usual tiered multi option introductory menu.
Try the alternative contact number - not operational.
Try the mysupport web site portal - get server error page.

So the issues I have are:

After install of Anti Virus Version 8.5i.........

1. The option to disable on access scan is greyed out constantly despite
installing with Admin rights and logging in as Admin.
I usually disable on access scan when installing software, so how is this
now achieved?
2. Downloaded both the application and help files as separate zips. How do
I get the application to load or "see" the location for the help file. When
I select help from Anti Virus it attempts to download help file and fails.
3. To install V8.5i I had to accept removal of the Spyware module (V8.0i).
There doesn't seem to be an option for downloading the Anti Spyware any
more. Has this been dropped? Can I re-install Anti Spyware V8 to work with
Anti Virus V8.5i?

Thanks in anticipation that someone will be able to step in where McAffee
help has failed so miserably.

Phil

In article <ga6dnbvxcKuHN9zbRVnyjwA DeleteThis @eclipse.net.uk>,
phil DeleteThis @dropthespam.com says...
> Hi all
>
> Am I a technophobe or is this normal:
>
> Call the "Gold Support" hotline and wait - queue for half an hour and hang
> up.
> Call the "Gold Support" hotline and select the call back service - try to
> enter contact number to be told "Sorry please hang up" having gone through
> the usual tiered multi option introductory menu.
> Try the alternative contact number - not operational.
> Try the mysupport web site portal - get server error page.
>
> So the issues I have are:
>
> After install of Anti Virus Version 8.5i.........
>
> 1. The option to disable on access scan is greyed out constantly despite
> installing with Admin rights and logging in as Admin.
> I usually disable on access scan when installing software, so how is this
> now achieved?
> 2. Downloaded both the application and help files as separate zips. How do
> I get the application to load or "see" the location for the help file. When
> I select help from Anti Virus it attempts to download help file and fails.
> 3. To install V8.5i I had to accept removal of the Spyware module (V8.0i).
> There doesn't seem to be an option for downloading the Anti Spyware any
> more. Has this been dropped? Can I re-install Anti Spyware V8 to work with
> Anti Virus V8.5i?
>
> Thanks in anticipation that someone will be able to step in where McAffee
> help has failed so miserably.
>
> Phil
>
>
>
I think I've seen answers to 1 and 2, and maybe 3 as well, on the McAfee tech forum.
http://forums.mcafeehelp.com/viewforum.php?f=27&sid=
3816dd1812d11fcb47be75af5c680fe5
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