Norton AV Conflict with QuickBooks

Our small company recently upgraded to Quickbooks Enterprise Solutions 6.0,
and yesterday I installed Norton Internet Security 2006 on the same computer
that stores the QB company file accessed by all QB users over our small
network.

This version of QB requires the "host" computer to run a database manager
program (QBDBMgrN.exe) in the background in order for users to access the
file.

Issue: NIS2006 will load and run on this host computer, no problem, but when
I start the NAV scanner (Quick Scan, Full Scan or Office plug-in), I get the
following application error message from WinXP for navw32.exe :

"The instruction at "0x7c918fea" referenced memory at "0x00000010", The
memory could not be "written". Click OK to terminate program, Click CANCEL
to debug program."

BUT: In the background, the scanner control panel pops up and NAV appears to
run just fine. If I click either OK or CANCEL on the error message, the
message closes and the scanner shuts down. If I do nothing, the scanner
will run to completion.

Closing QBDBMgrN.exe in Task Manager (which disables Quickbooks for all)
then starting the AV scanner gives no error message, no problems. Thus, I
assume QBDBMgrN.exe is the most likely culprit.

I've done the usual patch/update dance on NIS, QB & XP, also cleaned up the
registry a bit. No change. As predicted, both QB and Symantec's web
sites were absolutely clueless on this issue. I knew better than to look
to Bill Gates for answers.

Sure, it's just a minor inconvenience, but I'd love to see this go away and
was curious if anyone else has seen this behavior.

Uncle

"Uncle D.L." <uncledl.RemoveThis@ozarknospamtech.com> wrote in message
news:126rnftldovs75b@corp.supernews.com...
> Our small company recently upgraded to Quickbooks Enterprise Solutions
> 6.0,
> and yesterday I installed Norton Internet Security 2006 on the same
> computer
> that stores the QB company file accessed by all QB users over our small
> network.
>
> This version of QB requires the "host" computer to run a database manager
> program (QBDBMgrN.exe) in the background in order for users to access the
> file.
>
> Issue: NIS2006 will load and run on this host computer, no problem, but
> when
> I start the NAV scanner (Quick Scan, Full Scan or Office plug-in), I get
> the
> following application error message from WinXP for navw32.exe :
>
> "The instruction at "0x7c918fea" referenced memory at "0x00000010", The
> memory could not be "written". Click OK to terminate program, Click
> CANCEL
> to debug program."
>
> BUT: In the background, the scanner control panel pops up and NAV appears
> to
> run just fine. If I click either OK or CANCEL on the error message, the
> message closes and the scanner shuts down. If I do nothing, the scanner
> will run to completion.
>
> Closing QBDBMgrN.exe in Task Manager (which disables Quickbooks for all)
> then starting the AV scanner gives no error message, no problems. Thus,
> I
> assume QBDBMgrN.exe is the most likely culprit.
>
> I've done the usual patch/update dance on NIS, QB & XP, also cleaned up
> the
> registry a bit. No change. As predicted, both QB and Symantec's web
> sites were absolutely clueless on this issue. I knew better than to look
> to Bill Gates for answers.
>
> Sure, it's just a minor inconvenience, but I'd love to see this go away
> and
> was curious if anyone else has seen this behavior.

I agree, it is a rather minor inconvenience and you were wise not to call
Bill Gates.








> Uncle
>
>
>